Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Payment may be made as follows:
Credit/Debit card. You will be asked for a few details that we need to be able to satisfy the order. Then your encrypted details will be sent to our secure server.

Credit card details sent separately e.g. faxed or phoned.

By cheque made payable to Abbey Lighting Limited.

Your order will be not dispatched until the cheque is cleared.

We accept Visa, Mastercard, Delta and Switch.

We do not charge for any item until it is ready to ship.

Shipping And Handling
All orders are subject to a delivery charge which is also subject to VAT.

Delivery Schedule
We process your order right away.
Stock items will be dispatched the same day providing the order is received before 1.30pm. You will be advised of delivery within 3 working hours of placing the order. Our usual hours are Monday to Friday 9am to 5.30 pm. Once the goods are dispatched you will be notified.

All orders are dispatched on a 'next working day' basis. Delivery options are provided on the online order form.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
You will not be charged until the goods are dispatched.

Tax Charges
For orders made from the UK 17.5% VAT is added

Credit Card Security
All credit card numbers are encrypted in the software when the order is placed. They are only decrypted after they reach our payment provider, Barclays Bank - payment is totally secure.
They are not held in clear text on any web site.

Guarantee
Abbey Lighting guarantee your satisfaction.
All of our products are supplied with a no quibble guarantee.
Notification of any goods received faulty or incorrect must be made in writing either by email, fax or post to Abbey Lighting Limited within 7 days of receipt. Arrangements for the collection of these goods will be made by Abbey Lighting Limited. An order may be cancelled up to 7 days from the day after date of receipt. Prior notification must be made in writing either by email, fax or post to Abbey Lighting Limited.

If you are unhappy with any of our products or service please contact us in writing by email, fax or post. All complaints will be acknowledged within 5 working days and treated with the utmost confidentiality. Unsuitable items can only be accepted back for a refund providing that they have not been used, installed and are in the original packaging.

The above do not affect your statutory rights as a consumer.

Contact Details
We can be contacted by the following means:
Email: abbey_lighting@btconnect.com
Telephone: 01789 400 705 Fax: 01789 400 901
Post:
Abbey Lighting Limited
27 Tything Roard West, Arden Forest Industrial Estate, Kinwarton, Alcester, Warwickshire B49 6EP

Our working hours are Monday to Friday 8.30am to 5.30pm

Privacy Policy
Abbey Lighting Limited are committed to protecting your privacy.
We do not disclose our customers information to third parties. The information that we collect about you is that given by you at the time of placing your order and in accordance with the Data Protection Act 1998, and is used solely for the processing of your order.

Feedback
If you have any suggestions and comments regarding our website or service please email us at:
abbey_lighting@btconnect.comAbbey Lighting Limited Terms and Conditions of Sale

Terms:
Payment with order unless a prior arrangement has been agreed.

Prices:
a. unless otherwise agreed by us in writing, all prices stated are those ruling at the date of Quotation or Acceptance of Order and will be subject to adjustment to the prices ruling at date of despatch.
b. Prices shown do not include Value Added Tax, which will be shown on invoices as a separate charge at the appropriate rate.

Minimum Charge
Minimum invoice value will be £20 excluding VAT and any carriage charge.

Delivery / Despatch
a. Carriage is charged on all orders unless an agreement has been arranged.
b. Whilst we endeavour to maintain delivery dates, it is a condition that we will not be liable for damages (direct, consequential or otherwise) for late delivery, nor under any other liability in respect thereto.

Claims
Written notification for claims regarding shortages, non-delivery or damage to goods to be submitted within 7 days from the date of invoice otherwise no liability will be accepted by the company.

Return of Goods
The return of goods will only be accepted by prior agreement and must be carriage paid. A handling charge of 15% will be payable.

Packing
Cartons are not charged and are non-returnable.

Health and Safety at Work Act 1974
Statement to Purchasers and Prospective Purchasers
Section 6 of this Act provides that manufacturers, designers, importers or suppliers of articles for use at work have a duty to ensure, so far as is reasonably practicable, that the article will be safe and without risk to health when properly used. An article is not regarded as being ‘properly used’ if it used without regards to any relevant information or advice relating to its use made available by the manufacturer, designer, importer or supplier.

Product Liability
a. The Purchaser relies on their own skill and judgement as to the suitability of all goods offered and supplied for any particular purpose or for use under any specific conditions.
b. In the event of any article supplied proving defective in material or workmanship, within a twelve month period we undertake to replace or repair free of charge, which shall be the limit of our responsibility. We do not accept liability for any other costs direct or indirect arising from such defective goods. Defective goods to be returned to ourselves for investigation purposes if we so request.

Reservation of Title
Title in the goods shall remain with Abbey Lighting Limited until the goods are fully paid for in exercise of such lien the customer authorises the company to enter such premises where the goods may lie to effect recovery (the company making good all damage caused in exercise of such right).