Privacy Policy

Abbey Lighting Solutions Limited are committed to protecting your privacy.
We do not disclose our customers information to third parties. The information that we collect about you is that given by you at the time of placing your order and in accordance with the Data Protection Act 1998, and is used solely for the processing of your order.


If you have any suggestions and comments regarding our website or service please email us at:
abbey_lighting@btconnect.comAbbey Lighting Solutions Limited Terms and Conditions of Sale


Payment with order unless a prior credit arrangement has been agreed.


a. unless otherwise agreed by us in writing, all prices stated are those ruling at the date of Quotation or Acceptance of Order and will be subject to adjustment to the prices ruling at date of despatch.
b. Prices shown do not include Value Added Tax, which will be shown on invoices as a separate charge at the appropriate rate.

Minimum Charge

Minimum invoice value will be £20 excluding VAT and any carriage charge.

Delivery / Despatch

a. Carriage is charged on all orders unless an agreement has been arranged.
b. Whilst we endeavour to maintain delivery dates, it is a condition that we will not be liable for damages (direct, consequential or otherwise) for late delivery, nor under any other liability in respect thereto.


Written notification for claims regarding shortages, non-delivery or damage to goods to be submitted within 7 days from the date of invoice otherwise no liability will be accepted by the company.
Return of Goods – standard products

The return of goods deemed ‘standard’ will only be accepted within 7 working days of receipt of order and by prior agreement and must be carriage paid. A handling / restocking charge of 15% will be payable.

Return of Goods – bespoke products

Please be aware, all good and items that are ‘Bespoke’, ‘Handmade To Order’, ‘Made to Order’, ‘Tailor Made’, ‘Tailor made to the individual’ or any other term that indicates that an item has been specifically, or specially, made for the purchaser and/or individual project requiremnets is hereby known as ‘Bespoke’ and cannot be returned to Abbey Lighting Solutions for a refund.


Cartons are not charged and are non-returnable.

Health and Safety at Work Act 1974

Statement to Purchasers and Prospective Purchasers
Section 6 of this Act provides that manufacturers, designers, importers or suppliers of articles for use at work have a duty to ensure, so far as is reasonably practicable, that the article will be safe and without risk to health when properly used. An article is not regarded as being ‘properly used’ if it used without regards to any relevant information or advice relating to its use made available by the manufacturer, designer, importer or supplier.

Product Liability

a. The Purchaser relies on their own skill and judgement as to the suitability of all goods offered and supplied for any particular purpose or for use under any specific conditions.
b. In the event of any article supplied proving defective in material or workmanship, within a twelve month period we undertake to replace or repair free of charge, which shall be the limit of our responsibility. We do not accept liability for any other costs direct or indirect arising from such defective goods. Defective goods to be returned to ourselves for investigation purposes if we so request.

Reservation of Title

Title in the goods shall remain with Abbey Lighting Solutions Limited until the goods are fully paid for in exercise of such lien the customer authorises the company to enter such premises where the goods may lie to effect recovery (the company making good all damage caused in exercise of such right).