Delivery Schedule

We process your order right away.
Stock items will be dispatched the same day providing the order is received before 1.30pm. You will be advised of delivery within 3 working hours of placing the order. Our usual hours are Monday to Friday 9am to 5.00 pm. Once the goods are despatched you will be notified.

All orders are dispatched on a ‘next working day’ basis using UPS parcel delivery. Other Delivery options are provided subject to request including before 10:30am, 12:00pm additional charges apply (pre 9am available on special request) .

Delivery / Despatch

a. Carriage is charged on all orders unless an agreement has been arranged.
b. Whilst we endeavour to maintain delivery dates, it is a condition that we will not be liable for damages (direct, consequential or otherwise) for late delivery, nor under any other liability in respect thereto.

Return of Goods – bespoke products

Please be aware, all good and items that are ‘Bespoke’, ‘Handmade To Order’, ‘Made to Order’, ‘Tailor Made’, ‘Tailor made to the individual’ or any other term that indicates that an item has been specifically, or specially, made for the purchaser and/or individual project requiremnets is hereby known as ‘Bespoke’ and cannot be returned to Abbey Lighting Solutions for a refund.


Cartons are not charged and are non-returnable.

Health and Safety at Work Act 1974

Statement to Purchasers and Prospective Purchasers
Section 6 of this Act provides that manufacturers, designers, importers or suppliers of articles for use at work have a duty to ensure, so far as is reasonably practicable, that the article will be safe and without risk to health when properly used. An article is not regarded as being ‘properly used’ if it used without regards to any relevant information or advice relating to its use made available by the manufacturer, designer, importer or supplier.