Ordering & Terms

Making A Purchase


If you require further information on a product or wish to purchase an item listed on our website, please contact a member of Abbey’s experienced sales team on:

TELEPHONE: ++44(0)1789 400 705. FAX: ++44(0)1789 400 901 OR EMAIL: info@abbeylighting.co.uk

Or alternatively simply fill out the ‘Call me back’ form which can be found on all product pages.

Tailor made services

Abbey Lighting Solutions LTD provide a tailor made Lighting manufacturing service. From fully custom made luminaires, wiring loom assembly through to bespoke adjustments on our existing ranges.

****Please note: Pro forma payment is required in full for all bespoke, volume or non stock items before order can be processed. (VERY IMPORTANT: Clients who may already have a credit account open with Abbey will still be required to pay pro forma for all bespoke, volume and non stock items). Failure to make payment upfront will cause delays in manufacture.***

For further information please contact a member of our project sales team on: ++44(0)1789 400 705.

Payment may be made as follows:

Credit/Debit card. You will be asked for a few details that we need to be able to satisfy the order. We accept Visa, Mastercard, Delta and Switch.
By cheque made payable to Abbey Lighting Solutions Limited. (Please note: Orders will be not dispatched until the cheque has cleared).
BAC’s payments are also accepted. (Please note: funds must be cleared in full before despatch).
Shipping And Handling

All orders are subject to a delivery charge which is also subject to VAT.

Delivery Schedule

We process your order right away.
Stock items will be dispatched the same day providing the order is received before 1.30pm. You will be advised of delivery within 3 working hours of placing the order. Our usual hours are Monday to Friday 9am to 5.00 pm. Once the goods are despatched you will be notified.

All orders are dispatched on a ‘next working day’ basis using UPS parcel delivery. Other Delivery options are provided subject to request including before 10:30am, 12:00pm additional charges apply (pre 9am available on special request) .

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
You will not be charged until the goods are dispatched.
Tax Charges

For orders made from the UK 20% VAT is added
Credit Card Security

All credit card numbers are encrypted in the software when the order is placed. They are only decrypted after they reach our payment provider, Barclays Bank – payment is totally secure.
They are not held in clear text on any web site.


Abbey Lighting Solutions LTD guarantee your satisfaction.
All of our products are supplied with a no quibble guarantee.
Notification of any goods received faulty or incorrect must be made in writing either by email, fax or post to Abbey Lighting Solutions Limited within 7 days of receipt. Arrangements for the collection of these goods will be made by Abbey Lighting Soultions Limited. An order may be cancelled up to 7 days from the day after date of receipt. Prior notification must be made in writing either by email, fax or post to Abbey Lighting Solutions Limited.

If you are unhappy with any of our products or service please contact us in writing by email, fax or post. All complaints will be acknowledged within 5 working days and treated with the utmost confidentiality. Unsuitable items can only be accepted back for a refund providing that they have not been used, installed and are in the original packaging.

The above do not affect your statutory rights as a consumer.

Contact Details

We can be contacted by the following means:
Email: info@abbeylighting.co.uk
Telephone: 01789 400 705 Fax: 01789 400 901
Abbey Lighting Solutions Limited
27 Tything Roard West, Arden Forest Industrial Estate, Kinwarton, Alcester, Warwickshire B49 6EP

Our working hours are Monday to Friday 8.30am to 5.30pm

Privacy Policy

Abbey Lighting Solutions Limited are committed to protecting your privacy.
We do not disclose our customers information to third parties. The information that we collect about you is that given by you at the time of placing your order and in accordance with the Data Protection Act 1998, and is used solely for the processing of your order.


If you have any suggestions and comments regarding our website or service please email us at:
info@abbeylighting.co.uk Abbey Lighting Solutions Limited Terms and Conditions of Sale


Payment with order unless a prior credit arrangement has been agreed.


a. unless otherwise agreed by us in writing, all prices stated are those ruling at the date of Quotation or Acceptance of Order and will be subject to adjustment to the prices ruling at date of despatch.
b. Prices shown do not include Value Added Tax, which will be shown on invoices as a separate charge at the appropriate rate.

Minimum Charge

Minimum invoice value will be £20 excluding VAT and any carriage charge.

Delivery / Despatch

a. Carriage is charged on all orders unless an agreement has been arranged.
b. Whilst we endeavour to maintain delivery dates, it is a condition that we will not be liable for damages (direct, consequential or otherwise) for late delivery, nor under any other liability in respect thereto.


Written notification for claims regarding shortages, non-delivery or damage to goods to be submitted within 7 days from the date of invoice otherwise no liability will be accepted by the company.
Return of Goods – standard products

The return of goods deemed ‘standard’ will only be accepted within 7 working days of receipt of order and by prior agreement and must be carriage paid. A handling / restocking charge of 15% will be payable.

Return of Goods – bespoke products

Please be aware, all good and items that are ‘Bespoke’, ‘Handmade To Order’, ‘Made to Order’, ‘Tailor Made’, ‘Tailor made to the individual’ or any other term that indicates that an item has been specifically, or specially, made for the purchaser and/or individual project requiremnets is hereby known as ‘Bespoke’ and cannot be returned to Abbey Lighting Solutions for a refund.


Cartons are not charged and are non-returnable.

Health and Safety at Work Act 1974

Statement to Purchasers and Prospective Purchasers
Section 6 of this Act provides that manufacturers, designers, importers or suppliers of articles for use at work have a duty to ensure, so far as is reasonably practicable, that the article will be safe and without risk to health when properly used. An article is not regarded as being ‘properly used’ if it used without regards to any relevant information or advice relating to its use made available by the manufacturer, designer, importer or supplier.

Product Liability

a. The Purchaser relies on their own skill and judgement as to the suitability of all goods offered and supplied for any particular purpose or for use under any specific conditions.
b. In the event of any article supplied proving defective in material or workmanship, within a twelve month period we undertake to replace or repair free of charge, which shall be the limit of our responsibility. We do not accept liability for any other costs direct or indirect arising from such defective goods. Defective goods to be returned to ourselves for investigation purposes if we so request.

Reservation of Title

Title in the goods shall remain with Abbey Lighting Solutions Limited until the goods are fully paid for in exercise of such lien the customer authorises the company to enter such premises where the goods may lie to effect recovery (the company making good all damage caused in exercise of such right).